Frequently Asked Questions
What types of messages are considered emergency messages?
Emergencies are considered any event that poses a safety risk to the campus community. For example, the most common use of the university’s emergency alert system will be to communicate when university operations are or may be impacted by inclement weather. Other types of emergencies may include more urgent situations, such as a threat of violence, a tornado headed toward campus or any other event that poses danger or puts your safety at risk.
How will I identify incoming messages from RazALERT system?
Text messages sent from RazALERT are sent using something called “short codes.” When you receive a RazALERT, WxALERT or Campus Safety Warning text, you’ll receive a message from either 67283 or 226787. We strongly encourage you to save this number in your phone address book after you receive your first message. This way, in future emergencies, the message will be more recognizable as an official communication from the university. If your carrier or phone does not support short code messaging, messages you receive will appear to come from email@example.com.
Email messages sent from RazALERT will be sent from the email address firstname.lastname@example.org. Please be sure this email address is not blacklisted or blocked by your email providers.
How do I prevent alerts from being delivered to junk mail?
Email messages sent from RazALERT will be sent from the email address email@example.com. After you configure your alerts the first time, check your email software and make sure this email address is an approved email you wish to receive.
How do I sign up for emergency alerts?
If you are a student or member of the faculty and staff of the U of A, you are automatically enrolled in our emergency notification system. Faculty and staff will also have their office phones subscribed. You can manage your preferred methods of receiving these notifications by logging into your UAConnect (for students) or Workday (for faculty or staff) account. You can find detailed instructions for updating your contact info at safety.uark.edu/emergency-preparedness/emergency-notification-system/razalert-sign-up.php
Are there other alerts that the university will send me? Can I select which alerts I receive?
The U of A will contact you in cases of an emergency, inclement weather, or other situations where the campus will be closed. On occasion, you will receive an email-only notification for outreach purposes.
From what number will these text messages display?
You will see 67283 or 226787 as the text messaging number sending you the confirmation message and all subsequent messages. Please save this number and program it as RazALERT or the University of Arkansas so that you can quickly recognize this number as the official source of the university's messages. Your phone’s caller ID will read 479-587-8820.
My parents or spouse or other family would like to receive emergency alerts as well. Can they opt-in as well?
We’re sorry, but our emergency messaging system only supports one personal cell number per campus community member.
Will I be charged for the text messages I receive or send to the emergency notification system?
Text messages will be processed through your mobile provider according to your plan. Remember to make sure that your plan allows for you to receive text messages. Ask your provider for more information.
Can I receive alerts via TTY/TTD services?
Yes, the RazALERT alert system can send messages using TTY/TTD service. You can sign up for this type of alert by logging into yourUAConnect (for students) or your Workday (for faculty and staff) account.
Wow, all these emergency situations sound really scary. How likely are they to really happen?
Typically, most of the situations that would call for a campus-wide alert are going to be weather-related (such as icy roads or the very rare tornado). However, the university’s emergency messaging system helps prepare the university for any potential situations that threaten the safety of our campus community.
Will the university sell my information or use it in a non-emergency situation?